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Why Working With Us?
Piloterr was initially an internal product, rigorously tested in real-world conditions before being released to the public in early 2021. It was then made available to everyone in 2023. Our extensive experience in the field and the use of the service for our own clients have solidified trust in our product and the value we provide.
Support
Frequently asked questions
Everything you need to know about our products & services.
Can I request custom API endpoints?
Of course! We are always expanding our code and building new APIs for different search engines. You can create a feature request on our Roadmap. We aren't able to build APIs for every websites for a variety of reasons but we do always make additions where they are needed and able to be done.
How requests API calls are calculated?
Only successful requests are counted towards your monthly searches. Cached, errored and failed searches are not.
Do you offer technical support for users?
Yes! We are always happy to help users to be able to use our API! You can chat us and we'll try and get back to you within a single bussiness day.
Do my unused credits rollover to the next month?
Your monthly subscription restarts with your monthly allowance of successful search credits on the first day of your billing cycle's subscription.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference that you already paid (annual subscriptions only and under the terms described here).
Can I upgrade, downgrade and cancel anytime?
Active plans can be upgraded, downgraded and cancelled anytime. Changes are immediate. When changing plan, the remaining unused requests of your current plan are added from your next invoice amount.
How frequently are new APIs added, can I suggest new ones?
We are always adding new APIs to our platform based on customer demand and emerging technologies. If you have a specific API you would like us to add, please contact our support team and let us know.
Are Piloterr solutions secured and GDPR compliant?
We have implemented industry-standard security measures to ensure the safety of your data. Our platform uses SSL encryption to protect your API requests. We're also fully aligned with GDPR compliance standards.
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