Code of Ethics
As a provider of web scraping APIs, structured data extraction, and related infrastructure, Piloterr is committed to the highest standards of integrity, compliance, and responsible data practices. This Code defines the principles that guide our company, employees, and contractors.
1. Our values
This Code of Ethics applies to directors, officers, employees, and contractors of Piloterr (WEBAPI GROUP SAS), regardless of role or contract type. Our core values are transparency, security, quality, fairness, and social responsibility. They guide how we build and operate our scraping API platform, datasets, proxy and datacenter infrastructure, and customer relationships. We conduct business in compliance with applicable laws, our Terms of Service, Privacy Policy, and internal policies. We support responsible innovation on the open internet while rejecting practices that harm individuals, communities, or the integrity of digital ecosystems.
2. Respect, diversity, and human rights
We treat colleagues, customers, partners, and the public with dignity and respect. Piloterr does not tolerate discrimination, harassment, violence, or bullying in the workplace or in professional interactions. We promote diversity, equity, and inclusion in hiring, teamwork, and leadership. We respect internationally recognized human rights and expect the same from our partners and suppliers.
3. Labor practices
We oppose forced, compulsory, and child labor. We comply with applicable labor laws and provide equal opportunities, fair remuneration, and a healthy, safe working environment. Employees receive the training and resources needed to perform their work safely and responsibly, including on data protection, security, and acceptable use of our platform.
4. Responsible business conduct and transparency
We engage with customers and communities responsibly and choose partners who operate ethically and lawfully. We do not engage in anti-competitive agreements or corrupt practices, including bribery, trading in influence, or improper gifts. Business hospitality and gifts must be reasonable, transparent, and aligned with our internal policies. We avoid arrangements that could facilitate money laundering, fraud, or violations of economic sanctions. Employees must disclose potential conflicts of interest promptly.
5. Ethical web scraping and data practices
Our platform enables customers to collect and structure publicly available web data at scale. We promote lawful, proportionate, and purpose-driven use of our Services. Customers remain responsible for how they use our APIs and datasets, including compliance with applicable laws, website terms, intellectual property rights, and privacy obligations. We provide documentation and support to help customers use the platform responsibly, and we reserve the right to restrict accounts engaged in clearly abusive or unlawful activity. We design our Services to support legitimate use cases such as market research, price monitoring, SEO analysis, AI training data pipelines, and enterprise data operations, not to enable credential theft, personal harassment, spam, malware distribution, or unauthorized access to protected systems.
6. Infrastructure, proxies, and fair dealing
Where we operate or procure datacenter, proxy, or routing infrastructure, we seek transparent and lawful sourcing practices. We do not seek competitive advantage through illegal, deceptive, or unethical business practices. We deal fairly with customers, suppliers, and competitors, and we do not misrepresent our capabilities, pricing, or data freshness. We protect Piloterr property, including software, know-how, customer information, and brand assets, and use company resources for legitimate business purposes.
7. Client centricity and service quality
We aim to deliver reliable, secure, and high-quality API services. Customer feedback informs our product, support, and policy decisions. We communicate honestly about service limits, acceptable use, and known constraints. We foster long-term relationships built on trust, clear documentation, and responsive support at support@piloterr.com.
8. Data protection and privacy
We adhere to applicable privacy laws, including GDPR and other relevant regulations, and maintain policies aligned with industry best practices. We collect only the personal data necessary to operate our Services, process it transparently and securely, and provide appropriate safeguards against unauthorized access or misuse. See our Privacy Policy and Data Processing Agreement for details on how we handle personal information.
9. Environmental responsibility
We strive to reduce the environmental footprint of our operations, including efficient use of compute and network resources in our datacenter and cloud infrastructure. We encourage continuous improvement in energy efficiency, waste reduction, and sustainable procurement where practical.
10. Reporting concerns
Employees, contractors, customers, and partners who observe conduct that may violate this Code should report it promptly to support@piloterr.com or through our contact form at /contact. Piloterr prohibits retaliation against anyone who reports concerns in good faith. We investigate reports seriously and take corrective action when appropriate.