Booking Hotel Reviews
Booking Hotel Reviews

Booking Hotel Reviews API

Extract guest reviews from any Booking.com hotel listing with scores, sentiment text, reviewer details.
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k requests
28
votes
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Header

x-api-key required

string

This parameter defines the Piloterr private key to use for authentification.

Parameters

query

string

Full URL of the Booking.com hotel page from which to extract reviews.

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This endpoint is under maintenance
Access to this API endpoint is temporary suspended due to technical maintenance, please come back later.
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Overview

The Booking Hotel Reviews endpoint extracts structured guest reviews from any Booking.com hotel page. For a given hotel URL, it returns scores, positive and negative feedback text, reviewer profiles, stay details, and official hotel management replies, all in a clean, ready-to-use JSON format.

Quickstart

curl -G \
  --url 'https://api.piloterr.com/v2/booking/hotel/reviews' \
  --data-urlencode 'query=https://www.booking.com/hotel/fr/novotel-paris-tour-eiffel.html' \
  --data-urlencode 'max_results=50' \
  --data-urlencode 'language=en' \
  -H 'x-api-key: xxxxxx'

Notes

- The `query` parameter must be a full Booking.com hotel URL, not a search results page.
- Reviews are filtered to approved content only (`isApproved: true`).
- The `language` filter limits results to a specific language; omit it to receive reviews in all languages.
- Setting `max_results` above 100 significantly increases response time.

Main use cases

- Monitor guest sentiment for competitor hotels and benchmark your property against market leaders
- Build sentiment analysis pipelines to track review trends and score evolution over time
- Collect multilingual review datasets for NLP training and hospitality research
- Power hotel comparison tools and travel recommendation engines with real guest feedback
- Automate reputation management workflows by detecting negative reviews that require management response

GET
POST
api.piloterr.com
/v2/booking/hotel/reviews
Response
[ { "reviewScore": 9.2, "reviewedDate": 1760961260, "isApproved": true, "isTranslatable": false, "helpfulVotesCount": 14, "reviewUrl": "a3f7b12e9c08542d", "textDetails": { "title": "Perfect stay in the heart of Paris", "positiveText": "The room was beautifully decorated, spotlessly clean, and the bed was incredibly comfortable. The staff went out of their way to recommend local restaurants and arranged a late check-out at no extra charge. Breakfast was fresh and varied every morning.", "negativeText": "The lift is quite small so carrying large suitcases can be tricky. Noise from the street was audible on lower floors.", "lang": "en" }, "guestDetails": { "username": "Sophie L.", "countryName": "United Kingdom", "countryCode": "gb", "guestTypeTranslation": "Couple", "anonymous": false, "avatarUrl": "https://xx.bstatic.com/static/img/review/avatars/ava-f.png" }, "bookingDetails": { "checkinDate": "2026-04-02", "checkoutDate": "2026-04-07", "numNights": 5, "customerType": "COUPLES", "stayStatus": "stayed", "roomType": { "name": "Superior Double Room", "id": "214587" } }, "partnerReply": { "reply": "Dear Sophie,\n\nThank you so much for your kind words! We are thrilled to hear you enjoyed your stay with us. We will certainly pass on your compliments to our team. We hope to welcome you back very soon!\n\nWarm regards,\nThe Front Desk Team" } }, { "reviewScore": 7.5, "reviewedDate": 1758247800, "isApproved": true, "isTranslatable": true, "helpfulVotesCount": 3, "reviewUrl": "c9d4a87f2b163e50", "textDetails": { "title": null, "positiveText": "Excellent location near the metro, very convenient for visiting the main attractions. The room was a good size for Paris standards.", "negativeText": "The bathroom was a bit dated and the shower pressure was weak. Wi-Fi connection was unstable in the evenings.", "lang": "en" }, "guestDetails": { "username": "Marco B.", "countryName": "Italy", "countryCode": "it", "guestTypeTranslation": "Solo traveller", "anonymous": false, "avatarUrl": "https://xx.bstatic.com/static/img/review/avatars/ava-m.png" }, "bookingDetails": { "checkinDate": "2026-03-15", "checkoutDate": "2026-03-18", "numNights": 3, "customerType": "SOLO", "stayStatus": "stayed", "roomType": { "name": "Standard Single Room", "id": "198342" } }, "partnerReply": null }, { "reviewScore": 10, "reviewedDate": 1755532400, "isApproved": true, "isTranslatable": false, "helpfulVotesCount": 27, "reviewUrl": "e1b2c3d4f5a67890", "textDetails": { "title": "Absolutely flawless — will definitely return", "positiveText": "Everything was perfect from start to finish. The concierge booked us a table at a Michelin-starred restaurant and even arranged a surprise birthday cake in our room. The spa facilities are outstanding and the pool area is a hidden gem. Can not fault a single thing.", "negativeText": null, "lang": "en" }, "guestDetails": { "username": "Amelia W.", "countryName": "Australia", "countryCode": "au", "guestTypeTranslation": "Couple", "anonymous": false, "avatarUrl": "https://xx.bstatic.com/static/img/review/avatars/ava-f.png" }, "bookingDetails": { "checkinDate": "2026-02-10", "checkoutDate": "2026-02-15", "numNights": 5, "customerType": "COUPLES", "stayStatus": "stayed", "roomType": { "name": "Junior Suite with City View", "id": "301124" } }, "partnerReply": { "reply": "Dear Amelia,\n\nWe are absolutely delighted to read your glowing review! It was truly our pleasure to celebrate such a special occasion with you. Your kind words will be shared with the entire team. We look forward to welcoming you back to Paris very soon!\n\nWith warmest regards,\nThe Management" } }
]
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